Terms of Service

Welcome to Limonene, a service operated by Zed Axis, based in Egypt. These Terms of Service ("Terms") govern your use of the Limonene seller intelligence dashboard. By accessing or using our services, you agree to these Terms.

1. Acceptance of Terms

By using our software, you confirm that you have read, understood, and agreed to be bound by these Terms. If you are using the software on behalf of an organization, you are agreeing to these Terms for that organization.

2. Description of Service

Limonene is a seller intelligence dashboard for Amazon FBA sellers on all major Amazon marketplaces. The service connects to your Selling Partner account through the Amazon Selling Partner API (SP-API) with the roles you authorize, and surfaces actionable insights including stockout alerts, claimable warehouse reimbursements, Buy Box monitoring, slow-mover flags, per-order tax invoices, optional e-invoicing filings (Egypt ETA, Saudi ZATCA), and an AI assistant that answers questions about your store. We do not guarantee sales outcomes, Buy Box placement, or reimbursement approval, as those depend on market conditions and Amazon's review processes.

3. User Obligations

• You must maintain an active, valid Amazon Professional Seller account in good standing.
• You are responsible for all activity that occurs under your account.
• You agree not to use Limonene for any illegal or unauthorized purpose, including violating Amazon's policies and terms of service.

4. SP-API Integration and Confirm-Gated Actions

By connecting your Amazon seller account to Limonene, you authorize our application to read data and to make narrowly-scoped writes on your behalf through the Amazon Selling Partner API. Every write is gated on you: writes happen only for actions you explicitly initiate and confirm (e.g. clicking "Raise Price", "Match Buy Box", "Submit Removal Order") or under seller-defined rules you configure (e.g. repricing rules). By confirming an action or enabling a rule, you approve the resulting writes and remain responsible for them. All price increases are capped at +20% per Amazon's AI Agent Pricing guidance. You may revoke SP-API access at any time from Amazon Seller Central; upon revocation we permanently delete all Amazon-sourced data from live systems within 30 days as described in our Privacy Policy.

5. AI Assistant

The built-in assistant generates answers from your store data using third-party AI models (named in our Privacy Policy). AI output can be incomplete or wrong; it is informational only and is not financial, legal, or tax advice. The assistant never writes to Amazon by itself — any action it suggests still requires your explicit confirmation as in section 4, and you are responsible for decisions you take based on its answers.

6. E-Invoicing Services (ETA / ZATCA)

If you enable e-invoicing, Limonene files tax documents with the Egyptian Tax Authority or Saudi ZATCA only for the transactions you initiate or the automations you enable. You are responsible for the accuracy of your tax registration details and for your tax obligations; Limonene is a filing tool, not a tax advisor. Your credentials are stored encrypted and used solely for these filings, as described in the Privacy Policy.

7. Fees and Subscriptions

Limonene is currently free during early access. We may introduce paid subscription tiers in the future. If we do, pricing will be published in advance, existing users will be notified at least 30 days before any charge could apply, and you will never be charged unless you explicitly subscribe to a paid plan. If you choose not to subscribe, you can export or delete your data and close your account at no cost.

8. Compliance with Amazon Policies

Limonene adheres to the Amazon Data Protection Policy (DPP), Acceptable Use Policy (AUP), and Solution Provider Agreement. As an operator of this service we commit, and you acknowledge that we will not, on your behalf or otherwise:

• Target Amazon customers for marketing using SP-API data.
• Fabricate or manipulate product reviews, or solicit reviews outside Amazon's terms of service and permitted windows.
• Aggregate data across sellers for sale or sharing with third parties.
• Re-vend, resell, or expose Amazon-sourced data to any third party.
• Publish or share insights about Amazon's own business.

9. No Affiliation with Amazon

Limonene is an independent service operated by Zed Axis. We are not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or its affiliates. "Amazon", "FBA", "Buy Box", and related marks are trademarks of Amazon.com, Inc. or its affiliates.

10. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranty of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Insights, suggested actions, and pricing recommendations are generated from SP-API data and statistical models; you remain responsible for reviewing them before acting.

11. Limitation of Liability

To the maximum extent permitted by law, Limonene is not liable for any indirect, incidental, special, or consequential damages arising out of your use of the service, including lost profits, lost sales, or rejected reimbursement claims. Our total liability for direct damages is limited to the fees you have paid to Limonene in the twelve months preceding the claim, or USD 100 — whichever is greater.

12. Termination

You may terminate your use of Limonene at any time by revoking SP-API access in Seller Central and emailing [email protected] to confirm deletion. We may suspend or terminate access if we reasonably believe you are violating these Terms or Amazon's policies; we will notify you of the reason where lawful and practical.

13. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt, where Zed Axis is based. Any dispute arising from these Terms or the service is subject to the jurisdiction of the competent Egyptian courts, without prejudice to any mandatory consumer protections that apply in your country of residence.

14. Changes to These Terms

We may update these Terms. Material changes will be announced on this page with a revised "Last Updated" date and, where you have provided a notification channel, via that channel. Continued use of the service after changes take effect constitutes acceptance.